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How do I return an item?

UniTherm International Inc. Return Instructions

What's on this page:

  • Satisfaction Guarantee to ALL Customers
  • UniTherm Limited Warranty for Businesses
  • Warranty Disclaimer
  • Limitation of Liability
  • Instructions for Warranty Returns and Product Returns

SATISFACTION GUARANTEE TO ALL CUSTOMERS

Customer should contact UniTherm if not satisfied with a product for any reason. UniTherm will promptly provide an exchange or refund if the product is returned within 30 days of delivery, in its original packaging and with proof of purchase from UniTherm.

UNITHERM LIMITED WARRANTY FOR BUSINESSES

ALL PRODUCTS SOLD TO BUSINESS CUSTOMERS ARE WARRANTED BY UNITHERM ONLY FOR USE IN BUSINESS, GOVERNMENT, RESALE, OR ORIGINAL EQUIPMENT MANUFACTURE AGAINST DEFECTS IN WORKMANSHIP OR MATERIALS UNDER NORMAL USE FOR ONE (1) YEAR AFTER DATE OF PURCHASE FROM UNITHERM. AT UNITHERM’S OPTION, THE EXCLUSIVE REMEDY FOR ANY PRODUCT IT DETERMINES TO BE DEFECTIVE IN WORKMANSHIP OR MATERIALS WILL BE REPAIR, REPLACEMENT OR REFUND OF THE PURCHASE PRICE.

WARRANTY DISCLAIMER

  1. NO WARRANTY OR AFFIRMATION OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THE LIMITED WARRANTY STATEMENT ABOVE, IS MADE OR AUTHORIZED BY UNITHERM. UNITHERM DISCLAIMS ANY LIABILITY FOR CLAIMS ARISING OUT OF PRODUCT MISUSE, IMPROPER PRODUCT SELECTION, IMPROPER INSTALLATION, PRODUCT MODIFICATION, MISREPAIR OR MISAPPLICATION. UNITHERM EXPRESSLY DISCLAIMS ANY WARRANTY THAT THE PRODUCTS: (i) ARE MERCHANTABLE; (ii) FIT FOR A PARTICULAR PURPOSE; OR (iii) DO NOT AND WILL NOT INFRINGE UPON OTHERS’ INTELLECTUAL PROPERTY RIGHTS.
  2. UNITHERM MAKES NO WARRANTIES TO THOSE DEFINED AS CONSUMERS IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENT ACT.
LIMITATION OF LIABILITY
UNITHERM EXPRESSLY DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES. UNITHERM’S LIABILITY IN ALL CIRCUMSTANCES IS LIMITED TO, AND SHALL NOT EXCEED, THE PURCHASE PRICE PAID FOR THE PRODUCT THAT GIVES RISE TO ANY LIABILITY.


INSTRUCTIONS FOR WARRANTY RETURNS AND PRODUCT RETURNS


For warranty product returns, please follow the instructions below to assure prompt handling. Proof of purchase is required in all cases:
  • If the product was purchased on shop.unitherm.com, email us providing the purchase date, the original invoice number, the item number and a description of the defect. Or, you may call UniTherm Customer Service at 1.800.657.9542. If the product was purchased from a UniTherm authorized distributor, please contact the distributor, providing the purchase date, the original invoice number, the item number and a description of the defect.
  • Customers can also call Customer Service at 1.800.657.9542, and provide the date, the original invoice number, the stock number, and a description of the defect.
For product returns, please follow the instructions below to assure prompt handling:
  • Write the reason for returning the product on your packing slip. Indicate whether you would like a replacement product or a credit to your UniTherm account.
  • If the packing slip is not available, please provide the purchase date, the original invoice number and the item number for the product.
  • There is no need to call us for authorization.
  • If you are shipping the product, carefully package the item(s) and include the packing slip. Ship the package directly to UniTherm: 711 E Jones St, Lewisville, TX 75057. Write RMA in large letters on 4 sides of the box. Please prepay shipping – UniTherm does not accept C.O.D.s.
  • You may also drop off the product to any of our authorized distributor locations.
  • Custom orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed.